Here are some common BPO services:
Customer Service: Handling customer inquiries, complaints, and support through various channels such as phone, email, and chat.
Technical Support: Providing assistance with technical issues, troubleshooting, and product support.
Sales Support: Managing lead generation, sales calls, and follow-ups to boost sales and customer acquisition.
Telemarketing: Conducting outbound calls for marketing purposes, including promotions, surveys, and lead qualification.
Finance and Accounting: Managing financial tasks such as bookkeeping, accounts payable/receivable, payroll processing, and financial reporting.
Human Resources (HR): Handling HR functions including recruitment, onboarding, employee benefits administration, and compliance management.
Data Entry and Management: Performing tasks related to data input, data processing, and database management.
Order Processing: Managing the end-to-end process of order fulfillment, including order entry, processing, and tracking.
Supply Chain Management: Overseeing logistics, procurement, inventory management, and vendor relations.
IT Services: Providing IT support, including network management, software development, and system maintenance.
Content Moderation: Reviewing and managing user-generated content to ensure it meets community standards and guidelines.
Healthcare BPO: Offering specialized services such as medical coding, billing, patient data management, and claims processing.
Legal Process Outsourcing (LPO): Handling legal tasks such as document review, legal research, and contract management.
Market Research: Conducting research and analysis to provide insights into market trends, consumer behavior, and competitive landscape.
Back Office Support: Handling administrative tasks such as document management, scheduling, and correspondence.
